Returns

Return Policy

Your satisfaction is our goal. We will gladly accept returns on all eligible products*.

Products are eligible for return if they:

  • Are in the original factory condition (unused, unaltered, unworn, undamaged, containing no odor or signs of wear or styling product).
  • Have the original tags attached and/or in original packaging.
  • Are returned within 30 days of the original ship date of the order.

You have 30 days to return the product to us from the date it was shipped to you.

There are no restocking fees, however, return shipping fees are the responsibility of the sender.

We will process your refund within 3 to 5 business days from receiving your return. Please keep in mind your bank may have a delay in processing your credit back to your account (allow an additional 3 to 9 business days).

How To Return

Contact Client Services at 1-866-516-4148 or email at sales@hairloss.com to request return shipping instructions within 30 days of the Shipping Date.

There are no return/restocking fees on orders returned for store credit or refund within 30 days of order received. On this date and going forward, we will gladly accept returns on all eligible products where the product or packaging has not been altered, worn, or damaged no later than 30 days of the original ship date. Return shipping is the responsibility of the consumer and will not be refunded.

Repackage your item(s) as received and ensure your item is sufficiently boxed and secure. When packaging, ensure the RMA number is visible on the outside of the box.

Any other address used will put your item at risk of getting lost in the mail, sent to the wrong company, or delaying your refund.

Return Product Eligibility

Hairloss.com gladly accepts the return of all eligible products no later than 30 days from the original ship date.

Altered packaging/product, worn, used, or damaged items are not eligible for return.

Eligible Products:

  • In original factory condition (unaltered, unworn, unused, undamaged, containing no odor or signs of wear or styling product).
  • Must have tags attached and in original undamaged packaging.
  • Item(s) must be returned within 30 days of the original ship date of the order.

Ineligible Products:

  • Worn items or items containing any opened items, signs of wear including odor or styling product.
  • Damaged packaging or product as well as discontinued, closeout, and last call items.
  • Hair Care items are not eligible for return if they have been removed from their original packaging.

Ineligible products received by Hairloss.com will be returned to you at your expense.

NOTE: We provide a complimentary wig cap in each shipment for hygienic purposes. This helps to maintain the product’s eligibility for return. In the event you return any wigs, please keep the cap as a gift from us to you.

Policy Disclaimers

Policy Changes

Hairloss.com reserves the right at our discretion to make changes to these policies at any time. Please check this page periodically for changes.

Fraud & Theft

CREDIT CARD FRAUD AND THEFT OF OUR MERCHANDISE IS ILLEGAL AND THOSE RESPONSIBLE WILL BE PROSECUTED.